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End Users Cannot Submit Changes to My Information or Request Access for Self and See "View only mode" on the User Details Page. (Doc ID 2316972.1)

Last updated on OCTOBER 08, 2021

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

End users see the following issues in the Self Service user interface.

  1. From the Self Service Home tab, after selecting My Information, end users do not have a Submit button on the My Information tab.  There are no errors, however there is no way to submit changes to the My Information page.

     

  2. From the Self Service Home tab, when selecting Request Access the Request for Self option is grayed out.  There are no errors, however there is no way for end users to request access. 

     

  3. From item 2 above, if the user instead selects Request for Others, they will get an error with "IAM-8140001 : You do not have permission to perform this operation" when they try to submit the request.

     

  4. From Self Service > Manage > Users, when the end user selects and opens their own User Details page there is no Modify button and instead, there is a banner with:
    View only mode: You do not have appropriate permissions to edit this page.

For items 1, 2 and 4 - there are no Errors in the log files related to these issues.  However, if Warning or Notification level logging is enabled, you will see several warnings and notification messages related to these issues in the log file at $DOMAIN_HOME/servers/OIMMANAGEDSERVER/logs/OIMMANAGEDSERVER-diagnostic.log such as " AuthorizationServiceUtil :: No self-capabilities (denied-attributes) found for logged-in user :X" or "Cannot initialize data provider - java.lang.NullPointerException". These are like:

Changes

At some point, you've upgraded your environment from a version lower than OIM 11.1.2.3.0.

Cause

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