Workspace login takes long time due to unindexed manager LDAP attribute.

(Doc ID 2317442.1)

Last updated on OCTOBER 13, 2017

Applies to:

Oracle Business Process Management Suite - Version 12.2.1.2.0 and later
Information in this document applies to any platform.

Symptoms

The user login to the workspace takes very long time.

After enabling the oracle.soa.services.identity  and the oracle.soa.services.workflow.performance loggers we see that a lot of time is being consumed on an "Interval":

31462 ms(75%) [01:26:34:180-01:26:02:718] - (Interval)

The Identity service logs show that the oracle.tip.pc.services.identity.igf.IGFUserImpl.getDirectReportees() is being executed at that time.

[2017-10-12T13:26:02.719-04:00] [soa_server2] [TRACE] [] [oracle.soa.services.identity] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: 00206116] [ecid: 005MpnL5dTLATORpQWt1id0000^60004Xf,0:3] [APP: soa-infra] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: 0000LwHbjMtAlJZ_PlXBid1PruMV000001] [SRC_CLASS: oracle.bpel.services.common.ServicesLogger] [SRC_METHOD: __log] <oracle.tip.pc.services.identity.igf.IGFUserImpl.getDirectReportees()> begin
[2017-10-12T13:26:34.152-04:00] [soa_server2] [TRACE] [] [oracle.soa.services.identity] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: 00206116] [ecid: 005MpnL5dTLATORpQWt1id0000^60004Xf,0:3] [APP: soa-infra] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: 0000LwHbjMtAlJZ_PlXBid1PruMV000001] [SRC_CLASS: oracle.bpel.services.common.ServicesLogger] [SRC_METHOD: __log] <oracle.tip.pc.services.identity.igf.IGFUserImpl.getDirectReportees()> end. found reportees=[]

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms