Intermittently, When Opening a Request in Pending Approvals, You See a Blank Page
(Doc ID 2335395.1)
Last updated on DECEMBER 04, 2017
Applies to:Identity Manager - Version 22.214.171.124.0 to 126.96.36.199.171017 [Release 11g]
Information in this document applies to any platform.
When running an OIM cluster there appears to be an intermittent issue where, when choosing a pending request, the new tab for the approval comes up blank and has a data error return. When running on just a single node, the issue does not occur. You've searched the Knowledge Base and checked for other known issues that result in a blank page, but none have resolved the issue:
Issues On Self Service Page (Doc ID 2165784.1)
OIM Service Console Pending Approval Screen is Blank with Safari 10 (Doc ID 2258655.1)
You're using an F5 load balancer in front of your cluster, and the load balancer is configured as follows:
- Source persistence is enabled. This means that if the same client IP connects to the F5 within 3 minutes, then it will be remembered and routed to the same back-end server. After 3 minutes of no requests from that IP, the address ages out of memory, and if it connects again, it will be load-balanced accordingly. Each request resets the 3 minute timer.
- One-Connect is enabled for OIM, This means that the F5 will attempt to re-use idle TCP connections to the back-end servers instead of always opening a new TCP connection.
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