Intermittently, When Opening a Request in Pending Approvals, You See a Blank Page

(Doc ID 2335395.1)

Last updated on DECEMBER 04, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 to 11.1.2.3.171017 [Release 11g]
Information in this document applies to any platform.

Symptoms

When running an OIM cluster there appears to be an intermittent issue where, when choosing a pending request, the new tab for the approval comes up blank and has a data error return.  When running on just a single node, the issue does not occur.  You've searched the Knowledge Base and checked for other known issues that result in a blank page, but none have resolved the issue:  

Blank Page When Attempting To View Details Of Pending Approval (Doc ID 2305346.1)
Issues On Self Service Page (Doc ID 2165784.1)
OIM Service Console Pending Approval Screen is Blank with Safari 10 (Doc ID 2258655.1)

 

Changes

 You're using an F5 load balancer in front of your cluster, and the load balancer is configured as follows:

Cause

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