Intermittently, When Opening a Request in Pending Approvals, You See a Blank Page
(Doc ID 2335395.1)
Last updated on AUGUST 30, 2023
Applies to:
Identity Manager - Version 11.1.2.3.0 to 11.1.2.3.171017 [Release 11g]Information in this document applies to any platform.
Symptoms
When running an OIM cluster there appears to be an intermittent issue where, when choosing a pending request, the new tab for the approval comes up blank and has a data error return. When running on just a single node, the issue does not occur. You've searched the Knowledge Base and checked for other known issues that result in a blank page, but none have resolved the issue:
Blank Page When Attempting To View Details Of Pending Approval (Doc ID 2305346.1)
Issues On Self Service Page (Doc ID 2165784.1)
OIM Service Console Pending Approval Screen is Blank with Safari 10 (Doc ID 2258655.1)
Issues On Self Service Page (Doc ID 2165784.1)
OIM Service Console Pending Approval Screen is Blank with Safari 10 (Doc ID 2258655.1)
Changes
You're using an F5 load balancer in front of your cluster, and the load balancer is configured as follows:
- Source persistence is enabled. This means that if the same client IP connects to the F5 within 3 minutes, then it will be remembered and routed to the same back-end server. After 3 minutes of no requests from that IP, the address ages out of memory, and if it connects again, it will be load-balanced accordingly. Each request resets the 3 minute timer.
- One-Connect is enabled for OIM, This means that the F5 will attempt to re-use idle TCP connections to the back-end servers instead of always opening a new TCP connection.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |