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Batches Are Not Created In Enterprise Capture For Emails With Password Protected PDF Attachments (Doc ID 2335913.1)

Last updated on APRIL 26, 2021

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Batches are not being created in WebCenter Enterprise Capture Import Processor.  Emails contain password protected PDF files.  The below error occurs in the Capture Diagnostic log:

oracle.odc.exception.CaptureException: java.lang.NullPointerException

[2017-11-06T02:57:04.600-08:00] [capture_server1] [WARNING] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: {ecid}] [APP: capture] Error extracting attachments[[
oracle.odc.exception.CaptureException: Error extracting attachments
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:648)
at oracle.odc.importprocessor.email.EmailSource.processFolder(EmailSource.java:323)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:246)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1271)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)

Caused by: oracle.odc.exception.CaptureException: javax.script.ScriptException: sun.org.mozilla.javascript.internal.WrappedException: Wrapped java.io.IOException: The requested operation could not be completed due to a file system limitation (#52) in at line number 52
at oracle.odc.importprocessor.email.EmailSource.processAttachment(EmailSource.java:920)
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:643)

 

Changes

Attempting to import multiple password protected PDF attachments from email.  These are being processed through the Ghostscript solution presented in the below article:

Document 1909021.1 Sample Import Processor Script (Email Jobs Only) for Converting PDF to TIFF Using GhostScript

Cause

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