DocuSign Signatures Placed In The PDF Disappear After Enterprise Capture Imports The File

(Doc ID 2343785.1)

Last updated on JANUARY 05, 2018

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.2.0 and later
Information in this document applies to any platform.

Symptoms

When using Enterprise Capture Import Processor (either from the dc-client or Email import method), PDFs which contain a DocuSign signature no longer contain the signature.  Importing these PDFs removes the signature.

This only occurs with documents containing a DocuSign signature on it.  The PDF is being converted to TIF.

Changes

 

Cause

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