WebCenter Sites unresponsive to login or for REST requests. Many threads blocked "waiting to lock (a com.fatwire.wem.sso.cas.cache.MultiTicketStorage)"
Last updated on JANUARY 02, 2018
Applies to:
Oracle WebCenter Sites - Version 11.1.1.8.0 and laterInformation in this document applies to any platform.
Symptoms
WebCenter Sites unresponsive to login or for REST requests. Many threads blocked "waiting to lock (a com.fatwire.wem.sso.cas.cache.MultiTicketStorage)"
After some time, WebCenter Sites becomes unresponsive.
Thread dumps indicate that many threads are blocking on CAS ticket processing:
Changes
Cause
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