Enterprise Capture Is Not Picking Up Certain Emails From the Inbox with Error "javax.imageio.IIOException: ICC APP2 encountered without prior JFIF!"

(Doc ID 2346212.1)

Last updated on JANUARY 25, 2018

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

It was noticed that certain emails failed to be processed, and just remain in the inbox. When these emails are resent with the same attachment using other mail id, they are processed.

Error from Diagnostic Log:

[APP: capture] Error [ICC APP2 encountered without prior JFIF!] extracting image [0] from file <PATH>\Local\Temp\CaptureImport\450121\<NAME>.jpg
[2017-10-16T20:17:22.706+01:00] [capture_server1] [WARNING] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: capture] Error extracting attachments[[
oracle.odc.exception.CaptureException: Error extracting attachments
Caused by: oracle.odc.exception.CaptureException: javax.imageio.IIOException: ICC APP2 encountered without prior JFIF!
Caused by: oracle.odc.exception.CaptureException: javax.imageio.IIOException: ICC APP2 encountered without prior JFIF!
Caused by: javax.imageio.IIOException: ICC APP2 encountered without prior JFIF!

Changes

 

Cause

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