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When Resetting a Password in APEX The Link in Email Does Not Work as Intended (Doc ID 2349799.1)

Last updated on FEBRUARY 18, 2021

Applies to:

Oracle Database Exadata Cloud Machine - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Database Cloud Service - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When attempting to use the reset password link in EMAIL,
the following error occurs.

Session state protection violation: This may be caused by manual alteration of a URL containing a checksum or by using a link with an incorrect or missing checksum. If you are unsure what caused this error, please contact the application administrator for assistance.


STEPS
-----------------------
1. Click on reset password link in APEX.
2. Close out of the browser window.
3. Click on link in the EMAIL.


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot reset their passwords manually for APEX.

Cause

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In this Document
Symptoms
Cause
Solution
References


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