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"Page Not Found" Error Viewing a Portal and "Internal Error" Attempting to Access the Pages While Administering the Portal After Upgrading WebCenter Portal From 11g to 12c (Doc ID 2355609.1)

Last updated on JANUARY 20, 2021

Applies to:

Oracle WebCenter Portal - Version and later
Information in this document applies to any platform.


When attempting to access the home page of a Portal, the users receive a page not found message.
Administering the portal gives you control of everything but the pages.  Attempting to access the pages returns Internal Error.


Viewing the Portal:

         Page Not Found...

The page you have requested is not found. Check Server Side Log Messages.


Administering the Portal and attempting to access the pages:

Internal Error


The issue can be reproduced at will with the following steps:

  1. Connect to WebCenter Portal.

  2. View the affected portal.

  3. Here you will get the "Page Not Found" error.

  4. Go to Administer the Portal.
    This works.

  5. Now try to access the Pages Tab while administering the portal.
    This returns "Internal Error".



Upgraded WebCenter Portal from 11g to 12c.


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