My Oracle Support Banner

"Page Not Found" Error Viewing a Portal and "Internal Error" Attempting to Access the Pages While Administering the Portal After Upgrading WebCenter Portal From 11g to 12c (Doc ID 2355609.1)

Last updated on DECEMBER 09, 2024

Applies to:

Oracle WebCenter Portal - Version 12.2.1.2.0 and later
Oracle WebCenter Portal for OCI - Version 12.2.1.4.0_24.6.1 and later
Information in this document applies to any platform.

Symptoms


When attempting to access the home page of a Portal, the users receive a page not found message.
Administering the portal gives you control of everything but the pages.  Attempting to access the pages returns Internal Error.


ERROR

Viewing the Portal:

         Page Not Found...

The page you have requested is not found. Check Server Side Log Messages.

 

Administering the Portal and attempting to access the pages:

Internal Error




STEPS

The issue can be reproduced at will with the following steps:

  1. Connect to WebCenter Portal.

  2. View the affected portal.

  3. Here you will get the "Page Not Found" error.

  4. Go to Administer the Portal.
    This works.

  5. Now try to access the Pages Tab while administering the portal.
    This returns "Internal Error".

 

Changes

Upgraded WebCenter Portal from 11g to 12c.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.