Users Registered Via SOAP/API Service Asked To Register For OTP Again At First Login

(Doc ID 2366609.1)

Last updated on APRIL 11, 2018

Applies to:

Oracle Adaptive Access Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.3.0 version, Adaptive Risk Manager

ACTUAL BEHAVIOR
---------------
When creating a user in mixed case and registering the users OAAM KBA challenge questions, upon login the user is asked to register their KBA questions again.

EXPECTED BEHAVIOR
-----------------------
When the user is created in OAAM and has registered their KBA questions, upon subsequent logins they should not be asked to register their KBA questions again.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Register a new user with OAAM
2. Register the users new KBA questions
3. Login again and the user is asked to register their KBA questions again.

BUSINESS IMPACT
-----------------------
OAAM user registration is failing to process KBA Questions and Answers

Changes

 

Cause

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