Users Registered Via SOAP/API Service Asked To Register For OTP Again At First Login
(Doc ID 2366609.1)
Last updated on JUNE 29, 2022
Applies to:
Oracle Adaptive Access Manager - Version 11.1.2.3.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.2.3.0 version, Adaptive Risk Manager
ACTUAL BEHAVIOR
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When creating a user in mixed case and registering the users OAAM KBA challenge questions, upon login the user is asked to register their KBA questions again.
EXPECTED BEHAVIOR
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When the user is created in OAAM and has registered their KBA questions, upon subsequent logins they should not be asked to register their KBA questions again.
STEPS
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The issue can be reproduced at will with the following steps:
1. Register a new user with OAAM
2. Register the users new KBA questions
3. Login again and the user is asked to register their KBA questions again.
BUSINESS IMPACT
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OAAM user registration is failing to process KBA Questions and Answers
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |