My Oracle Support Banner

One Of The Oam Managed Server Is Not Able To Connect OID Ldap On SSL Port (Doc ID 2376141.1)

Last updated on MARCH 21, 2018

Applies to:

Oracle Access Manager - Version 11.1.2.3.161018 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.3.3 version, Authentication Engine

1. Oam has High Availability setup. Hos1 AdminServer and Managed server. Host2 Managed server2. Both Managed servers are part of single cluster.

2. When one of the server is active end users notice long time to authenticate (60-90 seconds). It also results in error intermittently.

ERROR
----------------------
"Oracle Access Manager Operation Error
No message for An internal ObError exception was caught.\nError Messages:\n%1\nStatus Messages:\n
Contact your website administrator to remedy this problem." error in their browsers.

At same time OAM Server logs shows following errors.

<OAMSSA-06302
oracle.security.am.common.policy.common.response.ResponseException: oracle.security.am.engines.common.identity.provider.exceptions.IdentityProviderException: OAMSSA-20027: Could not get user : cn=xxxxx,cn=xxxx,dc=company,dc=com, idstore: OID, with exception: oracle.igf.ids.IDSException: Operations error: entity=cn=xxxxx,cn=xxxx,dc=company,dc=com op=read mesg= AdditionalInfo: LDAP Error 2 : loadBalancer:SSLPort.

BUSINESS IMPACT
-----------------------
Due to this issue, users notice authentication delays and errors intermittently.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.