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One Of The Oracle Access Manager 11g R2PS3 (OAM Is Not Able To Connect OID Ldap On SSL Port (Doc ID 2376141.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Access Manager - Version and later
Information in this document applies to any platform.
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On : Oracle Access Manager 11g R2PS3 (OAM version, Authentication Engine

1. OAM has High Availability setup. <OAM_HOSTNAME_1> AdminServer and Managed server1.<OAM_HOSTNAME_2> Managed server2. Both Managed servers are part of single cluster.

2. When one of the server is active end users notice long time to authenticate (60-90 seconds). It also results in error intermittently.

"Oracle Access Manager Operation Error
No message for An internal ObError exception was caught.\nError Messages:\n%1\nStatus Messages:\n
Contact your website administrator to remedy this problem." error in their browsers.

At same time OAM Server logs shows following errors.

<OAMSSA-06302 OAMSSA-20027: Could not get user : cn=<USER_ID>,cn=Users,dc=<COMPANY>,dc=com, idstore: <ID_STORE>, with exception: oracle.igf.ids.IDSException: Operations error: entity=cn=<USER_ID>,cn=Users,dc=<COMPANY>,dc=com op=read mesg= AdditionalInfo: LDAP Error 2 : loadBalancer:SSLPort.

Due to this issue, users notice authentication delays and errors intermittently.


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