My Oracle Support Banner WSM-00057 The Certificate WebCenter Is Not Retrieved (Doc ID 2379357.1)

Last updated on MARCH 28, 2018

Applies to:

Oracle WebCenter Portal - Version and later
Information in this document applies to any platform.


Updated the environment to use a new keystore/certificate for WebCenter Portal as the old one expired.

The following error is seen when trying view the discussions tab on Portal:

failure to authenticate the user weblogic, due to: Unexpected error occurred, due to : WSM-00057 : The certificate, webcenter, is not retrieved. The location of the key store being used is "/u01/app/oracle/admin/wctest_domain/mserver/wctest_domain/config/fmwconfig/default-keystore.jks" and its type is "JKS". The following aliases are found in the keystore:- [orakey, webcenter_spaces_ws, ]


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