Enterprise Capture Emails Import Processor is Generating Error "Illegal band size: should be 0 < size <= 8" and Capture Performance is Slow

(Doc ID 2383439.1)

Last updated on APRIL 09, 2018

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

While extracting expenses from email as attachments, the below error is occurring and the Capture server is exhibiting poor performance. 

 

Error:

[2018-03-26T14:40:43.449-06:00] [capture_server1] [NOTIFICATION] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ecid>] [APP: capture] Error [Illegal band size: should be 0 < size <= 8] extracting image [0] from fileC:\Windows\TEMP\CaptureImport\751\IMG_#####.PNG
[2018-03-26T14:40:43.512-06:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ecid>] [APP: capture] Error extracting attachments[[
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:557)
.

 

Changes

 

Cause

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