Upgrading Individual Pre-11.1.1.8.0 Portals After 11.1.1.9 Patch Update Shows Error "An unexpected error occurred. No changes were made to the portal."

(Doc ID 2389412.1)

Last updated on APRIL 23, 2018

Applies to:

Oracle WebCenter Portal - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Patched WebCenter Portal from 11.1.1.7 to 11.1.1.9.

When attempting to upgrade Pre-11.1.1.8.0 Portals using the following documentation:

Oracle Fusion Middleware Building Portals with Oracle WebCenter Portal
7 Administering a Portal
7.2 Administering Overview Settings and Actions for a Portal
7.2.9 Upgrading a Pre-11.1.1.8.0 Portal 

The following error occurs:

ERROR

The following error is shown in the UI:

An unexpected error occurred. No changes were made to the portal.

The WC_Spaces-diagnostic.lo log shows this error giving a grant to webcenter#-#Global-GroupSpaces-Public-User role:

oracle.security.jps.service.policystore.PolicyObjectAlreadyExistsException:
JPS-04201: Cannot grant permission(s). Grant already exists for grantee [GranteeEntry: codeSource=null
principals=[[AppRole: appID=webcenter name=webcenter#-#Global-GroupSpaces-Public-User displayName=null description=null category=null
uniquename=cn=webcenter\#-\#Global-GroupSpaces-Public-User,cn=Roles,cn=webcenter,cn=webcenter,cn=JPSContext,cn=jpsPolicyRootNode guid=<GUID> members=[]
classname=oracle.security.jps.service.policystore.ApplicationRole
type=JPS_APPLICATION_ROLE]]].

 

STEPS

The issue can be reproduced at will with the following steps:

  1. Patch WebCenter Portal 11.1.1.7 to 11.1.1.9.

  2. Go to the Administer a Portal.

  3. Select the Overview page.

  4. Click on the "Upgrade this portal" link.
    The error is displayed.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms