Portal Hangs When Selecting Enterprise Libraries Folders In Content Presenter

(Doc ID 2397445.1)

Last updated on MAY 16, 2018

Applies to:

Oracle WebCenter Portal - Version 12.2.1.2.0 to 12.2.1.3.0
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Unable to navigate to Enterprise Libraries Folder in Content Presenter.
Attempting to browse content under Enterprise Libraries causes WebCenter portal to hang.
 
Accessing Enterprise Libraries from the Document Task Flow works.
Accessing Enterprise Libraries from the content server UI works.
  
Issue is specific to browse button in content presenter.


EXPECTED BEHAVIOR

Expect to be able to change the source file in content presenter while navigating to Enterprise Libraries.


STEPS

The issue can be reproduced at will with the following steps: 

  1. Connect to WebCenter Portal.

  2. Go to Administer the Portal.

  3. Edit the page with the content presenter.

  4. Edit the content presenter.

  5. Click: Select Content.

  6. Click: Browse.

  7. Select: Enterprise Libraries.
    Here you will see Portal hangs.

 

Cause

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