My Oracle Support Banner

User Receives an "Invalid Credentials" Error When Attempting to Register an Account With the Oracle Access Manager 11g R2PS3 (OAM 11.1.2.3) Mobile Authenticator (Doc ID 2408204.1)

Last updated on DECEMBER 03, 2024

Applies to:

Oracle Access Manager - Version 11.1.2.3.0 and later
Oracle Mobile and Social - Version 11.1.2.3.0 and later
Information in this document applies to any platform.
Oracle is not responsible for instructions/information from 3rd party sites that may be contained in this KM note

Symptoms

When using the Oracle Mobile Authenticator (OMA) application on a phone or tablet to create an account it fails with the error "invalid credentials". 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.