"IAM-0120030:A system error..." Pop-Up When Trying to Edit User and App Instance Forms Following Multiple Customizations and Connector Installs

(Doc ID 2411200.1)

Last updated on JUNE 14, 2018

Applies to:

Identity Manager - Version 12.2.1.3.180109 and later
Information in this document applies to any platform.

Symptoms

When using edit field option to access attribute in user form (System Entities>User) or an existing App Instance form an error message pops up and prevents viewing the attribute details:

Pop up Error
-----------------------

IAM-0120030:A system error #1528519784552 has occurred. Please contact System Administrator.

 

oim Diagnostic log show the following error:
-----------------

[oim_server1] [ERROR] [] [oracle.adf.model.businesseditor.log.customization.Fields] [tid: [ACTIVE].ExecuteThread: '30' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] ... [APP: oracle.iam.console.identity.sysadmin.ear] [partition-name: DOMAIN] [tenant-name: GLOBAL] [...] JBO-25002: Definition sessiondef.oracle.iam.ui.runtime.form.model.FMEXAMPLEUSR.view.FMEXAMPLEUSRUD_FORM1VO of type View Definition is not found.[[
oracle.jbo.NoDefException: JBO-25002: Definition sessiondef.oracle.iam.ui.runtime.form.model.FMEXAMPLEUSR.view.FMEXAMPLEUSRUD_FORM1VO of type View Definition is not found.
at oracle.jbo.mom.DefinitionManager.findDefinitionObject(DefinitionManager.java:1199)
at oracle.jbo.mom.DefinitionManager.findDefinitionObject(DefinitionManager.java:1080)
at oracle.jbo.mom.DefinitionManager.findDefinitionObject(DefinitionManager.java:1062)
at oracle.jbo.server.MetaObjectManager.findMetaObject(MetaObjectManager.java:929)
at oracle.jbo.server.ViewDefImpl.findDefObject(ViewDefImpl.java:903)
at oracle.jbo.syscat.SysCatViewDefImpl.createRowFromResultSet(SysCatViewDefImpl.java:99)
at oracle.jbo.server.ViewObjectImpl.createInstanceFromResultSet(ViewObjectImpl.java:6447)
at oracle.jbo.server.QueryCollection.populateRow(QueryCollection.java:4184)


STEPS
-----------------------
Detailed step by step actions to reproduce the problem:
1 - Login to sysadmin as xelsysadm
2 - Create and activate a new sandbox
3 - Browse to System Entities and "click" on "Users"
4 - From the new "Manage Users" tab select any User field (Display Label).
5 - the page will turn white an a pop-up with message "IAM-0120030:A system error #1528524049509 has occurred. Please contact System Administrator." is displayed.

There have been no imports from other instances, so not an issue of sandboxes out of sync.

Changes

 

Cause

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