OIM WebEx Connector Throws Error "Unable to unmarshal the response" On User/Account Create And Lookup Recon
(Doc ID 2429812.1)
Last updated on JULY 28, 2023
Applies to:
Identity Manager Connector - Version 11.1.1.5.0 and laterInformation in this document applies to any platform.
Symptoms
The WebEx connector may throw one of the following two errors for create user (first stack trace) or running a lookup recon (second stack trace)
CREATE USER
<Jul 20, 2018 3:07:49,012 PM IST> <Error> <ORG.IDENTITYCONNECTORS.WEBEX.UTILS.WEBEXUTIL> <BEA-000000> <org.identityconnectors.webex.utils.WebexUtil : xmlStringToMessageTypeObject : XML to JaxbObject conversion failed : null>
<Jul 20, 2018 3:07:49,014 PM IST> <Error> <ORG.IDENTITYCONNECTORS.WEBEX.WEBEXCONNECTOR> <BEA-000000> <org.identityconnectors.webex.WebexConnector : create : Perf: Create Exiting>
<Jul 20, 2018 3:07:49,016 PM IST> <Error> <ORACLE.IAM.CONNECTORS.ICFCOMMON.PROV.ICPROVISIONINGMANAGER> <BEA-000000> <oracle.iam.connectors.icfcommon.prov.ICProvisioningManager : createObject : Error while creating user
org.identityconnectors.framework.common.exceptions.ConnectorException: Unable to unmarshal the response : null
at org.identityconnectors.webex.utils.WebexUtil.xmlStringToMessageTypeObject(WebexUtil.java:512)
... <truncated for brevity>
<Jul 20, 2018 3:07:49,014 PM IST> <Error> <ORG.IDENTITYCONNECTORS.WEBEX.WEBEXCONNECTOR> <BEA-000000> <org.identityconnectors.webex.WebexConnector : create : Perf: Create Exiting>
<Jul 20, 2018 3:07:49,016 PM IST> <Error> <ORACLE.IAM.CONNECTORS.ICFCOMMON.PROV.ICPROVISIONINGMANAGER> <BEA-000000> <oracle.iam.connectors.icfcommon.prov.ICProvisioningManager : createObject : Error while creating user
org.identityconnectors.framework.common.exceptions.ConnectorException: Unable to unmarshal the response : null
at org.identityconnectors.webex.utils.WebexUtil.xmlStringToMessageTypeObject(WebexUtil.java:512)
... <truncated for brevity>
LOOKUP RECON
<Jul 23, 2018 4:02:18,232 PM IST> <Error> <ORG.IDENTITYCONNECTORS.WEBEX.UTILS.WEBEXUTIL> <BEA-000000> <org.identityconnectors.webex.utils.WebexUtil : xmlStringToMessageTypeObject : XML to JaxbObject conversion failed : null>
<Jul 23, 2018 4:02:18,240 PM IST> <Error> <ORACLE.IAM.CONNECTORS.ICFCOMMON.RECON.LOOKUPRECONTASK> <BEA-000000> <oracle.iam.connectors.icfcommon.recon.LookupReconTask : execute : Error during execution
org.identityconnectors.framework.common.exceptions.ConnectorException: Unable to unmarshal the response : null
at org.identityconnectors.webex.utils.WebexUtil.xmlStringToMessageTypeObject(WebexUtil.java:512)
at org.identityconnectors.webex.operations.SearchOperation.searchTimeZones(SearchOperation.java:178)
...<truncated for brevity>
<Jul 23, 2018 4:02:18,242 PM IST> <Warning> <oracle.iam.scheduler.vo> <BEA-000000> <IAM-1020021 Unable to execute job : Webex TimeZone Lookup Reconciliation with Job History Id:<ID>
org.identityconnectors.framework.common.exceptions.ConnectorException: Unable to unmarshal the response : null
at org.identityconnectors.webex.utils.WebexUtil.xmlStringToMessageTypeObject(WebexUtil.java:512)
at org.identityconnectors.webex.operations.SearchOperation.searchTimeZones(SearchOperation.java:178)
...<truncated for brevity>
<Jul 23, 2018 4:02:18,240 PM IST> <Error> <ORACLE.IAM.CONNECTORS.ICFCOMMON.RECON.LOOKUPRECONTASK> <BEA-000000> <oracle.iam.connectors.icfcommon.recon.LookupReconTask : execute : Error during execution
org.identityconnectors.framework.common.exceptions.ConnectorException: Unable to unmarshal the response : null
at org.identityconnectors.webex.utils.WebexUtil.xmlStringToMessageTypeObject(WebexUtil.java:512)
at org.identityconnectors.webex.operations.SearchOperation.searchTimeZones(SearchOperation.java:178)
...<truncated for brevity>
<Jul 23, 2018 4:02:18,242 PM IST> <Warning> <oracle.iam.scheduler.vo> <BEA-000000> <IAM-1020021 Unable to execute job : Webex TimeZone Lookup Reconciliation with Job History Id:<ID>
org.identityconnectors.framework.common.exceptions.ConnectorException: Unable to unmarshal the response : null
at org.identityconnectors.webex.utils.WebexUtil.xmlStringToMessageTypeObject(WebexUtil.java:512)
at org.identityconnectors.webex.operations.SearchOperation.searchTimeZones(SearchOperation.java:178)
...<truncated for brevity>
Steps to reproduce:
- Install and configure the OIM 11g WebEx Connector
- Run the lookup recon job or provision a user to a WebEx Account in OIM
Cause
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