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AutoApproval Requests Fail with "IAMWorkflowException: There is no instance with the instanceID xxxxx" (Doc ID 2431492.1)

Last updated on OCTOBER 08, 2021

Applies to:

Identity Manager - Version 11.1.2.3.0 to 11.1.2.3.200217 [Release 11g]
Identity Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Intermittently, calls to AutoApproval fail with "oracle.iam.platform.workflowservice.exception.IAMWorkflowException: There is no instance with the instanceID <INSTANCE_ID>."

 

When the issue occurs, the SOA diagnostic logs will show messages like:

 

Cause

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