OAM 11.1.2.3.0 WebGate 200 OK Response to /obrar.cgi Causes SES Crawler Crawl of UCM Content to Fail (Doc ID 2450465.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

Symptoms

OAM is integrated with UCM and SES to provide SSO.  The OAM server was upgraded to 11.1.2.3.0 with no issues.  When the OHS WebServer was upgraded from 11.1.1.7.0 to 12.2.1.2.0 (resulting in an upgrade of the associated WebGate), the SES crawl begins failing, with messages similar to the following in the SES logs:

IdcService=SES_CRAWLER_DOWNLOAD_CONFIG&source=default
2018-06-12 19:56:41.478 NOTIFICATION Main Thread DFW-40101 An incident has been signalled with the incident facts: [problemKey=DFW-99999

[search][oracle.search] incidentSource=SYSTEM incidentTime=Tue Jun 12 19:56:41 BST 2018 errorMessage=DFW-99999

executionContextId=<CONTEXT_ID>]
2018-06-12 19:56:41.645 NOTIFICATION Main Thread DFW-40104

detailLoc:<INSTALL_LOCATION>/logs/crawler/crawler/diag/ofm/SEARCH/Instance/incident/incdir_22 incident 22 created with problem key "DFW-99999 [search][oracle.search]"

2018-06-12 19:56:41.475 INCIDENT_ERROR Main Thread EQG-30237: Crawler plug-in warning: EQP-80384: SSO authentication failed.
Redirected to URL http://<HOST_NAME>/obrar.cgi?encreply=<ENCRYPTED STRING>

at oracle.search.plugin.csf.CsfAccess.getHTTPResponse(CsfAccess.java:515)
at oracle.search.plugin.rss.HTTPHandler.getInputStream(HTTPHandler.java:225)
at
oracle.search.plugin.rss.RSSCrawlerManager.initParams(RSSCrawlerManager.java:6
81)
at
oracle.search.plugin.rss.RSSCrawlerManager.init(RSSCrawlerManager.java:887)
at oracle.search.crawler.WebCrawler.begin(WebCrawler.java:1620)
at ImtCrawler.run(ImtCrawler.java:2174)
at ImtCrawler.main(ImtCrawler.java:638)

2018-06-12 19:56:41.685 ERROR Main Thread EQG-30117 null Unexpected crawler plug-in error: java.lang.NullPointerException
2018-06-12 19:56:41.685 ERROR Main Thread java.lang.NullPointerException
at oracle.search.plugin.rss.RSSCrawlerManager.initParams(RSSCrawlerManager.java:6
94)
at oracle.search.plugin.rss.RSSCrawlerManager.init(RSSCrawlerManager.java:887)
at oracle.search.crawler.WebCrawler.begin(WebCrawler.java:1620)
at ImtCrawler.run(ImtCrawler.java:2173)
at ImtCrawler.main(ImtCrawler.java:637)

2018-06-12 19:56:41.767 NOTIFICATION monitor EQG-30397 Executing remote command "reportstatistics"

...

Changes

 Upgrade of OAM WebGate to 11.1.2.3.0 or later or OHS to 12.2.1.0 or later.

Cause

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