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WebCenter Content: Imaging SysAdmin Account Login Error "The User does not exist in the policy store" (Doc ID 2459581.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

There is an error occurring for the Imaging System Administrator account:

The User does not exist in the policy store error in production environment

The Imaging log shows:

<Oct 12, 2018 8:13:22 AM EDT> <Error> <oracle.imaging.service.exceptions> <TCM-06012> <The User <username> does not exist in the policy store.

Users are unable to view images, and invoice tasks in EBS and SOA cannot be completed.  Single Sign-On (SSO) with Oracle Access Manager, Oracle Internet Directory, Oracle Traffic Director are partially implemented in this environment.

Changes

 

Cause

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