Unable to Login to Sites: com.fatwire.wem.sso.SSOException: Failed to acquire multi ticket, Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=cas.example.com (Doc ID 2500370.1)

Last updated on APRIL 10, 2024

Applies to:

Symptoms

Unable to Login to Webcenter Sites UI

Unable to login to WebCenter Sites UI as fwadmin.
- The credentials are correct.

The following error is seen in the site sites.log:

[ERROR] [] [oracle.wcsites.request] [tid: 45] [userId: ] [ecid: 47be6dd0-60d3-4e4e-8139-36d4260085f0-0002805d,0:105] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] Exception including resource /jsp/cs_deployed/fatwire/wem/sso/requestTicket.jsp[[
javax.servlet.ServletException: com.fatwire.wem.sso.SSOException: Failed to acquire multi ticket, Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=cas.example.com.
  at weblogic.servlet.jsp.PageContextImpl.handlePageException(PageContextImpl.java:415)
  at jsp_servlet._jsp._cs_deployed._fatwire._wem._sso.__requestticket._jspService(__requestticket.java:151)
  at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)
  at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)
  at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
  at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
  at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:350)
  at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:247)
  at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:625)
  at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:497)
  at COM.FutureTense.Servlet.ServletRequest.include(ServletRequest.java:1450)
  at COM.FutureTense.Servlet.FRequestObj.include(FRequestObj.java:1449)
  at COM.FutureTense.Servlet.JSPServices.runJSP(JSPServices.java:111)
  at COM.FutureTense.Platform.FileSystem.FILESYSTEMJSPManager.runJSP(FILESYSTEMJSPManager.java:451)
  at COM.FutureTense.Servlet.JSPServices.runJSPObject(JSPServices.java:50)
  at COM.FutureTense.Platform.FileSystem.FILESYSTEMJSPManager$JSPDataFile.run(FILESYSTEMJSPManager.java:196)
  at COM.FutureTense.Common.ContentServer.jspExecute(ContentServer.java:3358)
  at COM.FutureTense.Common.ContentServer.evalTemplate(ContentServer.java:2948)
  at COM.FutureTense.Common.ContentServer.processElement(ContentServer.java:2307)
  at COM.FutureTense.Common.CS.CallElement(CS.java:1612)
  at com.openmarket.xcelerate.jsp.render.CallElement.doEndTag(CallElement.java:121)
  at com.openmarket.framework.jsp.Base.doEndTag(Base.java:145)
  at jsp_servlet._jsp._cs_deployed._fatwire._wem._sso.__processticket._jspService(__processticket.java:243)

Changes

Cause

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