Users Can Not Edit Content Presenter Data Files from WebCenter Portal Using Chrome or IE browser if the Data File has a WYSIWYG Element with an Embedded Video or iFrame (Doc ID 2501517.1)

Last updated on JUNE 17, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR

Users can not edit content presenter files from WebCenter Portal using Chrome or IE browser if the data file has a WYSIWYG element with an embedded YouTube video or iFrame.

This works fine with FireFox.
Issue was reported for custom portal application but issue also reproduces with WebCenter Portal (Spaces).

Behavior is as follows:

• With Chrome:
  The wysiwyg element will show blank and spins. You can't switch to source mode either.
  
  
  
• With IE:
  It shows the information in the WYSIWYG element.
  But doing an update and clicking "Save and Close" or "Cancel" will make the browser to spin in a blank page with changing _adf.ctrl-state and _afrLoop parameters.

EXPECTED BEHAVIOR

Expect being able to edit the wysiwyg element with content presenter.


STEPS

The issue can be reproduced at will with the following steps:

1. Create a region definition in SiteStudio with a wysiwyg element.
   
   
2. Create a data file using the region definition.
   You can do this in content server UI.
   Ensure to add an iFrame or YouTube video in the wysiwig element.
   
   
3. Create a custom portal application.
   
   
   • Create a content presenter template to display content based on the region definition.
     
     
   • Create a connection to content server (WCC).
     
     
   • Drag and drop the data file in a page and select to display using content presenter.
     
     
   • Switch to Bindings in the page.
     
     
   • Select the content presenter binding and click edit.
     
     
   • Set the task flow to use the content presenter template.
     
     
   • Deploy the application to a domain.
     
     
4. Access the custom portal application.
   Try to edit the data file using Chrome or IE.
   You will see the issue here.
   
   
   

Cause

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