Sites 12c: Admin UI Tree does not load after WLS patch applied (Doc ID 2503279.1)

Last updated on NOVEMBER 25, 2024

Applies to:

Symptoms

WebCenter 12C sites: no admin tree loaded on sites server, left side is blank / empty

Pop-up error reporting in Admin UI:

"Unable to load /sites/ContentServer?treeid=myWorkTree&excludedTabs=&responseType=json&
includedTabs=CSSystem:TreeTabs:Bookmarks,CSSystem:TreeTabs:History,CSSystem:TreeTabs:Tags&
elementName=AdminUI/Data/Tree/Store&pagename=fatwire/ui/controller/controller status: 500"

In sites.log, the following errors are displayed:

[2018-12-01T19:28:29.440-05:00] [wcsites_server1] [ERROR] [] [oracle.wcsites.request] [tid: 731] [userId: <anonymous>] [ecid: 424c8247-e1bc-4bcd-8dc6-d951f486b70b-0000007c,0] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] Exception including resource /jsp/cs_deployed/AdminUI/Data/Tree/TabDataStore.jsp[[
javax.servlet.ServletException: weblogic.servlet.jsp.CompilationException: Failed to compile JSP /jsp/cs_deployed/AdminUI/Data/Tree/TabDataStore.jsp
TabDataStore.jsp:86:51: The method getRoots(List<String>) in the type TreeService is not applicable for the arguments (List<String>, String)
    List<TreeNodeBean> treeList = treeDataService.getRoots(tabs, "admin");
                                                  ^-----^

        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:310)
        . . . . . 

        at COM.FutureTense.Common.ContentServer.processElement(ContentServer.java:2404)
        at COM.FutureTense.Common.CS.CallElement(CS.java:1614)
        at jsp_servlet._jsp._cs_deployed._adminui._data._tree.__storeaction._jspService(__storeaction.java:134)
        at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)

        . . . . . 

        at COM.FutureTense.Common.CS.CallElement(CS.java:1614)
        at com.fatwire.cs.ui.framework.UIController.execute(UIController.java:144)
        at jsp_servlet._jsp._cs_deployed._fatwire._ui._controller.__controller._jspService(__controller.java:93)
        at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)

        . . . . . 

       at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
Caused by: weblogic.servlet.jsp.CompilationException: Failed to compile JSP /jsp/cs_deployed/AdminUI/Data/Tree/TabDataStore.jsp
TabDataStore.jsp:86:51: The method getRoots(List<String>) in the type TreeService is not applicable for the arguments (List<String>, String)
    List<TreeNodeBean> treeList = treeDataService.getRoots(tabs, "admin");
                                                  ^-----^

        at weblogic.servlet.jsp.JavelinxJSPStub.reportCompilationErrorIfNeccessary(JavelinxJSPStub.java:247)
        at weblogic.servlet.jsp.JavelinxJSPStub.compilePage0(JavelinxJSPStub.java:183)
        at weblogic.servlet.jsp.JavelinxJSPStub.access$000(JavelinxJSPStub.java:50)
        at weblogic.servlet.jsp.JavelinxJSPStub$1.run(JavelinxJSPStub.java:111)
        at java.security.AccessController.doPrivileged(Native Method)
        at weblogic.servlet.jsp.JavelinxJSPStub.compilePage(JavelinxJSPStub.java:108)
        at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:267)
        at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:218)
        at weblogic.servlet.internal.ServletStubImpl.getServlet(ServletStubImpl.java:414)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:304)
        ... 108 more

]]

[2018-12-01T19:28:29.478-05:00] [wcsites_server1] [ERROR] [] [oracle.wcsites.jsp] [tid: 731] [userId: <anonymous>] [ecid: 424c8247-e1bc-4bcd-8dc6-d951f486b70b-0000007c,0] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] Exception calling include: [[
javax.servlet.ServletException tossed:
]]
[2018-12-01T19:28:29.480-05:00] [wcsites_server1] [ERROR] [] [oracle.wcsites.jsp] [tid: 731] [userId: <anonymous>] [ecid: 424c8247-e1bc-4bcd-8dc6-d951f486b70b-0000007c,0] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] Failure executing JSPAdminUI/Data/Tree/TabDataStore
[2018-12-01T19:28:29.480-05:00] [wcsites_server1] [ERROR] [] [oracle.wcsites] [tid: 731] [userId: <anonymous>] [ecid: 424c8247-e1bc-4bcd-8dc6-d951f486b70b-0000007c,0] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] Unable to evaluate element AdminUI/Data/Tree/TabDataStore
[2018-12-01T19:28:29.547-05:00] [wcsites_server1] [ERROR] [] [oracle.wcsites.ui.framework] [tid: 731] [userId: <anonymous>] [ecid: 424c8247-e1bc-4bcd-8dc6-d951f486b70b-0000007c,0] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] An exception occurred[[
com.fatwire.cs.ui.framework.UIException
        at com.fatwire.cs.ui.framework.UIController.reportError(UIController.java:189)
        at com.fatwire.cs.ui.framework.UIController.execute(UIController.java:175)
        at jsp_servlet._jsp._cs_deployed._fatwire._ui._controller.__controller._jspService(__controller.java:93)
        . . . . . 

        at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)

]]

Changes

 Customer applied the following patches all at once.

Patch 28298734: WLS PATCH SET UPDATE 12.2.1.3.181016
Patch 28600538: Oracle WebCenter Sites 12.2.1.3.181015
Patch 28151020: ADF BUNDLE PATCH 12.2.1.3.0(ID:180607.1214.S)
Patch 28414325: Oracle JDK 8 Update 191

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.