My Oracle Support Banner

Enterprise Capture Launch Client Button Returns the Error "Please enter the credentials and click ok to login" (Doc ID 2504689.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

User is getting the below message when the WebCenter Enterprise Capture (WEC) Launch client is clicked. 

Please enter the credentials and click ok to login

However this same user can access from different machine. This confirms the SSO configuration and other related settings are working fine.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Point browser to /dc-client.
2. Login to SSO.
3. Point browser to /dc-client/faces/dc-client.jspx.
4. Click Launch Client.
5. Notice the error message.

Changes

Fresh 12.2.1.3 install, SSO implemented

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.