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Capture Server Stopped Picking Up Files From the Folder Import Processor (Doc ID 2508274.1)

Last updated on SEPTEMBER 27, 2022

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.2.0 and later
Information in this document applies to any platform.

Symptoms

There are multiple Import Processor types configured on the WebCenter Enterprise Capture server.  With both Email and and Folder Import processors configured and running, after a period of time the Folder Import Processor jobs are not picking up any files in the folders.  The Import Processor jms queue (capture-jms-module!capture-batchinput-queue) is also full of messages.

When it happens, if the Email Import Processors are changed to offline, the files are picked up in the folder locations.

Both the Email and Folder Import Processors are configured for a import frequency of 1 minute.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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