Unable to Edit Customized System Pages like My Profile Page in WebCenter Portal After Upgrading From 11g to 12c (Doc ID 2513225.1)

Last updated on AUGUST 10, 2024

Applies to:

Symptoms

Unable to edit customized system pages like My Profile page after upgrading from 11.1.1.9 to 12.2.1.3.

Facts

• The customizations were done in a previous release before 11.1.1.9.
  
  
• When upgrading to 11.1.1.9, the Profile page customization was restored by running this wlst command and restarting the WC_Spaces managed server:
  
  
  setProfileConfig(appName='webcenter',ProfilePageVersion='v1')
  
  See:
  
  Fusion Middleware Patching Guide
  6 Patching Oracle WebCenter Portal
  6.10.12 Restoring Profile Page Customizations
  
  
  
• Performing the same command from above doesn't work after upgrading to 12.2.1.3.
  
  
  
• Issue happens with several customized system pages.
  For example, with the following pages (but might happen with other system pages):
  
  Profile - Displays the profile gallery for the current user
  User Profile - Displays the profile gallery for user other than current user profile

Steps to Reproduce

1. Connect to WebCenter Portal.
   
   
2. Go to Administration -> System Pages.
   
   
3. Click Customize in the Profile system page.
   Here the default Profile Page is displayed instead of the customized page.
   
   Click Close to exit the customization page.
    
4. Click Customize in the User Profile system page.
   Here the default Profile Page is displayed instead of the customized page.
   
   Click Close to exit the customization page.
   
   
5. View the own user profile page.
   You will see the user profile page shows the customizations.
   
   
6. View other users's profile page.
   You will see the user profile page shows the customizations.
   
   

Changes

Customized system pages before 11.1.1.9 release. 

Then upgraded to 12.2.1.3.

Cause

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