My Oracle Support Banner

ESSO Password Reset Client Installation Error Message From Command Line Installation (Doc ID 2528686.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.1 and later
Information in this document applies to any platform.Symptoms

Oracle Enterprise Single Sign-On : Password Reset 11.1.2.3.1

The ESSO Password Reset Client fails to install from a command line and generates an error message:

ERROR
-----------------------
"This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows installer package.:"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a command prompt on the Windows desktop.
2. Navigate to the folder containing the ESSO installation files.
3. Enter the command "msiexec /i ""<LM_INSTALLER_FILE_NAME>.msi" TRANSFORMS="pr_client_only.mst"

BUSINESS IMPACT
-----------------------
Due to this issue, administrator cannot install the ESSO Password Reset client from a command line.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.