My Oracle Support Banner

Viewing an xls Document Containing Formulas in the Imaging Viewer Causes Error "Document x.IPM_xxxxxxx failed image conversion and cannot be stored in the cache at this time." (Doc ID 2529142.1)

Last updated on FEBRUARY 23, 2021

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

When viewing XLS files containing formulas within WebCenter Content: Imaging, the below error occurs and sometimes leads to stuck threads in Imaging. Imaging tries to convert the document to the image format but fails to do so.  Below is the excerpt from the server logs which are causing the stuck threads:

Document X.IPM_xxxxxxx failed image conversion and cannot be stored in the cache at this time. Please review the server log for details on the cause of the error.
Supplemental Detail oracle.imaging.RenderingException: Document X.IPM_xxxxxxx failed image conversion and cannot be stored in the cache at this time. Please review the server log for details on the cause of the error.
at oracle.imaging.viewer.cache.manager.CacheManagerBean.locateObjectPageInCache(CacheManagerBean.java:237)
at sun.reflect.GeneratedMethodAccessor3316.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)

Changes

Uploading different .XLSX files, updated OIT

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.