Publishing Sessions Failing On Destination During Unpacker Phase (Doc ID 2538994.1)

Last updated on APRIL 25, 2024

Applies to:

Symptoms

Publishing sessions failing on destination. Publishing session logs show:

<date> [-] [Unpacker] Started Unpacker com.fatwire.realtime.ParallelUnpacker with deserializer com.fatwire.realtime.DefaultDeserializerImpl
<date> [ERROR] [Unpacker] Started Unpacker com.fatwire.realtime.ParallelUnpacker with deserializer com.fatwire.realtime.DefaultDeserializerImpl
<date> [ERROR] [CacheFlusher] Done flushing pages for those assets that were saved
<date> [-] [CacheFlusher] Started Flusher com.fatwire.realtime.regen.ParallelRegeneratorEh
<date> [-] [CacheFlusher] Nothing to flush
<date> [-] [CacheFlusher] Done flushing pages for those assets that were saved
<date> [ERROR] [CacheFlusher] Done flushing pages for those assets that were saved
<date> [FAIL] [__JobMonitor__] Completion status: FAIL

The sites.log file shows:

[<date>] [wcsites_server2] [NOTIFICATION] [] [oracle.wcsites.realtime] [tid: <tid1>] [userId: <anonymous>] [ecid: <ecid>] [APP: sites-samples] [partition-name: DOMAIN] [tenant-name: GLOBAL] **** ParallelUnpacker: Executing serial task
[<date>] [wcsites_server2] [ERROR] [] [oracle.wcsites.auth.request] [tid: <tid2>] [userId: <anonymous>] [ecid: <ecid>] [APP: sites-samples] [partition-name: DOMAIN] [tenant-name: GLOBAL] Bad Request: Invalid Request
[<date>] [wcsites_server2] [ERROR] [] [oracle.wcsites.request] [tid: <tid1>] [userId: <anonymous>] [ecid: <ecid>] [APP: sites-samples] [partition-name: DOMAIN] [tenant-name: GLOBAL] Exception including resource /jsp/cs_deployed/fatwire/wem/sso/invalidateTicket.jsp[[
javax.servlet.ServletException: com.fatwire.wem.sso.SSOException: TokenAuthority is not available
at weblogic.servlet.jsp.PageContextImpl.handlePageException(PageContextImpl.java:415)
at jsp_servlet._jsp._cs_deployed._fatwire._wem._sso.__invalidateticket._jspService(__invalidateticket.java:143)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:350)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:247)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:625)
at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:497)
at COM.FutureTense.Servlet.ServletRequest.include(ServletRequest.java:1450)
at COM.FutureTense.Servlet.FRequestObj.include(FRequestObj.java:1449)
at COM.FutureTense.Servlet.JSPServices.runJSP(JSPServices.java:111)
at COM.FutureTense.Platform.FileSystem.FILESYSTEMJSPManager.runJSP(FILESYSTEMJSPManager.java:451)
at COM.FutureTense.Servlet.JSPServices.runJSPObject(JSPServices.java:50)
at COM.FutureTense.Platform.FileSystem.FILESYSTEMJSPManager$JSPDataFile.run(FILESYSTEMJSPManager.java:196)
at COM.FutureTense.Common.ContentServer.jspExecute(ContentServer.java:3389)
at COM.FutureTense.Common.ContentServer.evalTemplate(ContentServer.java:2979)
at COM.FutureTense.Common.ContentServer.processElement(ContentServer.java:2312)
at COM.FutureTense.Common.CS.CallElement(CS.java:1612)
at com.openmarket.xcelerate.jsp.render.CallElement.doEndTag(CallElement.java:121)
at com.openmarket.framework.jsp.Base.doEndTag(Base.java:145)
at jsp_servlet._jsp._cs_deployed._fatwire._wem._sso.__processticket._jspService(__processticket.java:349)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:350)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:247)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:625)
at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:497)
at COM.FutureTense.Servlet.ServletRequest.include(ServletRequest.java:1450)
at COM.FutureTense.Servlet.FRequestObj.include(FRequestObj.java:1449)
at COM.FutureTense.Servlet.JSPServices.runJSP(JSPServices.java:111)
at COM.FutureTense.Platform.FileSystem.FILESYSTEMJSPManager.runJSP(FILESYSTEMJSPManager.java:451)
at COM.FutureTense.Servlet.JSPServices.runJSPObject(JSPServices.java:50)
at COM.FutureTense.Platform.FileSystem.FILESYSTEMJSPManager$JSPDataFile.run(FILESYSTEMJSPManager.java:196)
at COM.FutureTense.Common.ContentServer.jspExecute(ContentServer.java:3389)
at COM.FutureTense.Common.ContentServer.evalTemplate(ContentServer.java:2979)
at COM.FutureTense.Common.ContentServer.generatePage(ContentServer.java:1913)
at COM.FutureTense.Common.ContentServer.evalPage(ContentServer.java:1363)
at COM.FutureTense.Common.ContentServer.execute(ContentServer.java:483)
at COM.FutureTense.Common.ContentServer.runManager(ContentServer.java:3817)
at COM.FutureTense.Common.CS.getPage(CS.java:1364)
at COM.FutureTense.Common.CS.ReadPage(CS.java:1310)
at com.openmarket.Satellite.CoResidentContentServerEh._handlePage(CoResidentContentServerEh.java:223)
at com.openmarket.Satellite.CoResidentContentServerEh.fetchCacheObject(CoResidentContentServerEh.java:150)
at com.openmarket.Satellite.AbstractContentServer$CacheObjectFetchFunction.doWork(AbstractContentServer.java:436)
at com.openmarket.Satellite.AbstractContentServer.getCacheObjectByThrottle(AbstractContentServer.java:235)
at com.openmarket.Satellite.AbstractContentServerEh.getCacheObject(AbstractContentServerEh.java:178)
at com.openmarket.Satellite.CoResidentContentServerEh.getCacheObject(CoResidentContentServerEh.java:34)
at com.openmarket.Satellite.SatelliteServer.execute(SatelliteServer.java:152)
at com.openmarket.Satellite.servlet.BaseServlet.doGet(BaseServlet.java:134)
at com.openmarket.Satellite.servlet.BaseServlet.doPost(BaseServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:350)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at COM.FutureTense.Servlet.URLRewriteFilter.doFilter(URLRewriteFilter.java:98)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at com.fatwire.auth.RequestAuthenticationFilter.doFilter(RequestAuthenticationFilter.java:256)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at com.fatwire.wem.sso.oam.filter.OAMFilter.doFilter(OAMFilter.java:494)
at com.fatwire.wem.sso.SSOFilter.doFilter(SSOFilter.java:51)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at COM.FutureTense.Security.Common.ContentSecurityFilter.doFilter(ContentSecurityFilter.java:112)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:141)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:650)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:124)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:232)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:94)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.security.wls.filter.SSOSessionSynchronizationFilter.doFilter(SSOSessionSynchronizationFilter.java:294)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:248)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3683)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3649)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:326)
at weblogic.security.service.SecurityManager.runAsForUserCode(SecurityManager.java:197)
at weblogic.servlet.provider.WlsSecurityProvider.runAsForUserCode(WlsSecurityProvider.java:203)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:71)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2433)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2281)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2259)
at weblogic.servlet.internal.ServletRequestImpl.runInternal(ServletRequestImpl.java:1692)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1652)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:272)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:348)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:333)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:54)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:640)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:406)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:346)
Caused by: com.fatwire.wem.sso.SSOException: TokenAuthority is not available
at com.fatwire.wem.sso.oam.OAMProvider.callTokenAuthority(OAMProvider.java:320)
at com.fatwire.wem.sso.oam.OAMProvider.invalidate(OAMProvider.java:295)
at jsp_servlet._jsp._cs_deployed._fatwire._wem._sso.__invalidateticket._jspService(__invalidateticket.java:116)
... 100 more

]]
[<date>] [wcsites_server2] [ERROR] [] [oracle.wcsites.jsp] [tid: <tid1>] [userId: <anonymous>] [ecid: <ecid>] [APP: sites-samples] [partition-name: DOMAIN] [tenant-name: GLOBAL] Exception calling include: [[
javax.servlet.ServletException tossed:
]]

Cause

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