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WebCenter Enterprise Capture on Linux 7.6 "Image Export Failed With Code 3", ldd libos_xwin.so Returns "libXm.so.3 => not found" (Doc ID 2542186.1)

Last updated on OCTOBER 15, 2019

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 to 12.2.1.3.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

Using WebCenter Enterprise Capture 12.2.1.3.0 on a Linux machine. Sending a document through to be converted by the Document Conversion Processor returns the below error:

[2019-05-02T11:06:44.677+10:00] [WLS_CPT] [ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: [ACTIVE].ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ecid> [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] [FP_112 (112)] Error converting the document: 112.1. Exception oracle.odc.docconverter.DocExportException: Image export failed with code 3.. Some possibilities for this error include: 1) Your DISPLAY environment variable, currently set to localhost:10.0, is not set correctly. 2) Your X server is not running. 3) Your system may be lacking a required X Windows component, such as libXm.so.3, which is required by libos_xwin.so. Therefore, ensure that your system has either openmotif-2.3.2+ or lesstif-0.9.x+ installed..
[2019-05-02T11:06:44.679+10:00] [WLS_CPT] [ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: [ACTIVE].ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ecid>] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] Error occurred while processing batch.[[
oracle.odc.docconverter.DocExportException: Image export failed with code 3.. Some possibilities for this error include: 1) Your DISPLAY environment variable, currently set to localhost:10.0, is not set correctly. 2) Your X server is not running. 3) Your system may be lacking a required X Windows component, such as libXm.so.3, which is required by libos_xwin.so. Therefore, ensure that your system has either openmotif-2.3.2+ or lesstif-0.9.x+ installed.
at oracle.odc.docconverter.oit.DocumentExportImpl.export(DocumentExportImpl.java:147)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFileUsingOIT(DocumentConverterProcessor.java:639)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFile(DocumentConverterProcessor.java:793)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processDocument(DocumentConverterProcessor.java:962)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatchDocuments(DocumentConverterProcessor.java:312)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatch(DocumentConverterProcessor.java:233)
at oracle.odc.batchprocessor.BatchProcessorBean.processMessage(BatchProcessorBean.java:135)
at oracle.odc.batchprocessor.DocumentConversionProcessorBean.onMessage(DocumentConversionProcessorBean.java:58)



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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