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Error Converting Documents using GhostScript in Enterprise Capture Document Conversion Processor Job (Doc ID 2543057.1)

Last updated on OCTOBER 15, 2019

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.0.0 to 12.2.1.3.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

Using Oracle WebCenter Enterprise Capture version 12.2.1.3.0:

All conversions in a Document Conversion Processor job configured for GhostScript as an external conversion fail to convert PDF documents to TIF. When executing a test conversion with GhostScript outside of Capture from the terminal, the conversion to TIF is successful. The Capture managed server returns an error in the diagnostic log file:

<May 14, 2019 1:34:47,387 PM AEST> <Error> <oracle.odc.docconverterprocessor.DocumentConverterProcessor> <BEA-000000> <Error occurred while processing batch.
oracle.odc.docconverter.DocExportException: Error: Conversion failed due to return code.. Workspace OWC_DEV_CAP_IMPORT_EMAIL. Batch ID: 198. Batch Name: IMP_34. Item ID: 198.1. Conversion Program: /app/ghostscript-9.27-linux-x86_64/gs-927-linux-x86_64. Command Line: -q -dNOPAUSE -dNumRenderingThreads=4 -sCompression=lzw -r300 -sDEVICE=tiffgray -sOutputFile=/tmp/198/images/198.1.TIF /tmp/198/198.1 -c quit. Return Code: 0.
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.validateExternalExportResult(DocumentConverterProcessor.java:775)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFileUsingExternalApp(DocumentConverterProcessor.java:719)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFile(DocumentConverterProcessor.java:787)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processDocument(DocumentConverterProcessor.java:962)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatchDocuments(DocumentConverterProcessor.java:312)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatch(DocumentConverterProcessor.java:233)
at oracle.odc.batchprocessor.BatchProcessorBean.processMessage(BatchProcessorBean.java:135)
at oracle.odc.batchprocessor.DocumentConversionProcessorBean.onMessage(DocumentConversionProcessorBean.java:58)
at sun.reflect.GeneratedMethodAccessor974.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:101)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at org.jboss.weld.ejb.AbstractEJBRequestScopeActivationInterceptor.aroundInvoke(AbstractEJBRequestScopeActivationInterceptor.java:73)
at org.jboss.weld.ejb.SessionBeanInterceptor.aroundInvoke(SessionBeanInterceptor.java:52)
at sun.reflect.GeneratedMethodAccessor442.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:131)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:650)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:118)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:197)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:112)
at sun.reflect.GeneratedMethodAccessor781.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
at com.sun.proxy.$Proxy342.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:438)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:361)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:297)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:5107)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4775)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:4170)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:127)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5627)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:670)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:644)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:415)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:355)
>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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