Blank Search to Track All Requests For Help Desk Admins (Doc ID 2551910.1)

Last updated on NOVEMBER 01, 2022

Applies to:

Identity Manager - Version 12.2.1.3.190109 and later
Information in this document applies to any platform.

Goal

For a user with "OrclOIMUserHelpDesk" admin, on Track request page, select "For a user" option and perform a blank search. There are no results returned.

The Help Desk Users must be able to view all these requests, belonging to everyone, so they can report, see which approvals are pending in the whole
organization, and follow up with the approver.

Solution

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In this Document

Goal

Solution

References

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Blank Search to Track All Requests For Help Desk Admins (Doc ID 2551910.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!