My Oracle Support Banner

Enterprise Capture Email Not Processed From Inbox with Special Character in Subject Line and Attachment Title (Doc ID 2560823.1)

Last updated on MARCH 04, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Enterprise Capture is unable to import mail from the email inbox for two emails from the same vendor. No error is captured in the logs. However, the behavior occurs when the mail is placed in the inbox.  Capture imports all the other mail except the specific mail.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.