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Attempting to Access a New Folder in Content Manager in WebCenter Portal Just After Creating the Fodler Fails With Error: System failure occurred. Contact your site administrator (Doc ID 2570401.1)

Last updated on JANUARY 26, 2023

Applies to:

Oracle WebCenter Portal - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms


When attempting to access a new folder in Content Manager in WebCenter Portal just after creating the folder, the following error occurs.

ERROR

Error:
System failure occurred. Contact your site administrator.


STEPS

The issue can be reproduced at will with the following steps:

  1. Connect to WebCenter Portal.

  2. Go to a Portal with Documents Service enabled.

  3. Create a folder.

  4. Try to navigate to the new folder right away after creating it.
    The error occurs.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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