InBound Refinery (IBR) Unable To Convert Text Boxes In The Email Files (.eml) Correctly (Doc ID 2582975.1)

Last updated on APRIL 10, 2024

Applies to:

Symptoms

ISSUE
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Email file (.eml) converted to PDF has black boxes instead of the text boxes that are present in the original file.


ERROR
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none


STEPS TO REPLICATE
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1. Configure the IBR to convert .eml files into PDF format.
2. Check-in a .eml file into WebCenter Content.
3. Once converted and released, notice that the text boxes which are transparent in original file have black boxes instead in the converted PDF.

Expected result: The converted PDF file should have text visible and text box transparency.
Actual Result: The text boxes which are transparent in original file have black boxes instead in the converted PDF and text inside is not visible.

Output of converted file in PDF:

BUSINESS IMPACT
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User(s) are unable to see exact file contents in text boxes as original file.

Changes

Cause

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