My Oracle Support Banner

Email Import Happens with Long Delays (Doc ID 2598685.1)

Last updated on AUGUST 05, 2022

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 to 12.2.1.3.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

This occurs on version 12.2.1.3.0, specifically the OWEC Import Processor.

When the user sends an invoice as an attachment, they are getting stuck in the Inbox and are not visible in the Capture Client.


The Import Processor is scheduled to occur every 5 minutes for normal priority invoices.  For higher priority invoices, the import processor is scheduled to occur every 30 seconds.

Changes

This is a new install.  However, the Email Server configuration and the Email Import Message Filter settings were changed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.