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Email Notification Does Not Display Request Details/ Worklist Details with Load Balancer LBR between client browsers and OIG systems (Doc ID 2640748.1)

Last updated on FEBRUARY 21, 2020

Applies to:

Identity Manager - Version 12.2.1.3.190624 and later
Information in this document applies to any platform.

Symptoms

Email notification does not display request details/ Worklist details and the following errors are displayed in the SOA_server.out file

[ACTIVE] ExecuteThread: '55' for queue: 'weblogic.kernel.Default (self-tuning)', fatal error: 46: General SSLEngine problem
sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
%% Invalidated: [Session-1, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256]

<Feb 10, 2020 6:20:32,554 PM CST> <Error> <oracle.soa.services.workflow.task> <BEA-000000> <<.> General SSLEngine problem
javax.net.ssl.SSLHandshakeException: General SSLEngine problem
at sun.security.ssl.Handshaker.checkThrown(Handshaker.java:1521)
at sun.security.ssl.SSLEngineImpl.checkTaskThrown(SSLEngineImpl.java:528)
at sun.security.ssl.SSLEngineImpl.writeAppRecord(SSLEngineImpl.java:1197)
at sun.security.ssl.SSLEngineImpl.wrap(SSLEngineImpl.java:1165)

Caused By: javax.net.ssl.SSLHandshakeException: General SSLEngine problem

Caused By: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Caused By: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

<Feb 10, 2020 6:20:32,604 PM CST> <Error> <oracle.soa.services.notification> <BEA-000000> <<.> exception.code:31002
exception.type: ERROR
exception.severity: 2

exception.code:31002
exception.type: ERROR
exception.severity: 2
exception.name: Error while publishing message to notification queue.
exception.description: Error while publishing message to notification queue.
exception.fix: Check Application server data source properties for BPEL-Workflow connections. Check schema and verify database connections.

at oracle.bpel.services.workflow.task.notification.TaskNotifications.parseHtmlContentForImages(TaskNotifications.java:2027)
at oracle.bpel.services.workflow.task.notification.TaskNotifications.getEmailPayload(TaskNotifications.java:1711)

Changes

 Load Balancer added between client browsers and OIG System with following flow:

Browser --> https --> LBR --> http --> OHS/mod_wl_ohs --> http --> WLS (OIG/SOA)

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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