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Capture Import Processor Email Job Cannot Connect to Office365 and Error "java.lang.IllegalStateException: Not connected" Occurs (Doc ID 2666510.1)

Last updated on AUGUST 06, 2021

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 to 12.2.1.4.0 [Release 11g to 12c]
Information in this document applies to any platform.

Symptoms

When attempting to configure an Import Processor Email Provider job to connect to an Office365 account, the following message is returned in the /dc-console page:

Unable to connect to the specified Email Account.

 

The information in the Capture Managed server log reads as:

[2020-04-30T18:20:52.738+00:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '25' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ecid>] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] Not connected[[
java.lang.IllegalStateException: Not connected
at com.sun.mail.imap.IMAPStore.checkConnected(IMAPStore.java:1983)
at com.sun.mail.imap.IMAPStore.getFolder(IMAPStore.java:1760)
at oracle.odc.importprocessor.email.EmailSource.createMovetoFolder(EmailSource.java:1421)
at oracle.odc.importprocessor.email.EmailSource.createMovetoFolders(EmailSource.java:1400)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:234)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1384)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:131)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:650)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:118)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:197)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:112)
at sun.reflect.GeneratedMethodAccessor514.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
at com.sun.proxy.$Proxy335.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:438)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:361)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:297)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:5107)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4778)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:4173)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:127)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5632)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:681)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)

]]

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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