Portal RUI-Content Manager and Content UI-ADF UI not allowing the Main page to display (Doc ID 2681172.1)

Last updated on FEBRUARY 13, 2023

Applies to:

Symptoms

When creating a new portal in Webcenter Portal, the Documents service is enabled, and Portal creates a folder under Enterprise Folders for the Portal.

However, we are getting a path error in logs and unable to add the Content Manager taskflow.

Webcenter Portal and Content had been upgraded from 12.2.1.3.0 to 12.2.1.4.0

The Path error:

<Event generated by user 'sysadmin' at host 'CIS'.>
intradoc.common.ServiceException: !csFldDoesNotExist,path:/Enterprise Libraries/ExampleLibrary
  at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2312)
  at intradoc.server.Service.buildServiceException(Service.java:2444)
  at intradoc.server.Service.createServiceExceptionEx(Service.java:2438)
 

Content UI-ADF UI gives this error:

[2020-06-09T07:41:46.257-04:00] [WCCADF_server1] [INCIDENT_ERROR] [WCC-ADF-10000] [oracle.wcc.adf.logger] [tid: [ACTIVE].ExecuteThread: '34' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: 005duKqBUTh4ykkawxQ_MG000HMc0004ph,0:4] [APP: Oracle WebCenter Content - Web UI] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: 0000NAOscpu4qmkawxmZMG1UrrLZ000001] An internal error occurred.[[
java.lang.NullPointerException
    at oracle.wcc.adf.model.DocumentManager.fetchAllDocTypesMap(DocumentManager.java:4974)
    at oracle.wcc.adf.model.DocumentManager.getAllDocTypesMapping(DocumentManager.java:3829)
    at oracle.wcc.adf.model.DocumentManager.performSearchDescendantsQuery(DocumentManager.java:4298)
    at oracle.wcc.adf.model.DocumentManager.query(DocumentManager.java:278)
    at oracle.wcc.adf.model.DocumentQuery.executeQuery(DocumentQuery.java:863)

Changes

Cause

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