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WebCenter Content: Imaging and WebCenter Content Managed Server Become Unresponsive (Doc ID 2681189.1)

Last updated on APRIL 29, 2021

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 to 11.1.1.9.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

The WebCenter Content: Imaging, WebCenter Content and SOA Managed servers become unresponsive over a period of time with moderate to heavy traffic.

The following error is repeated over and over in the IPM_Server.log file:

#### <IPM_server1> <[ACTIVE] ExecuteThread: '394' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <[STUCK] ExecuteThread: '366' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "671" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 671236 ms
[
GET /imaging/renderimage/ZEROdeg/fitFITSCALE/100pct/annotationstrue/page1/3.IPM_NNNNNNNN.JPEG?status=1587063404642&audit=true HTTP/1.1
Accept: */*
Referer: https://[HOST]/imaging/faces/Pages/Viewer.jspx?documentId=3.IPM_NNNNNNN&hidePanels=history,properties,thumbnails,stickynotes&showTabs=true&showMenuBar=true&fromUrlTools=true&_afrLoop=1111926289150893&_afrWindowMode=0&_afrWindowId=2i6jg1x00&_adf.ctrl-state=17icjnk2qy_216
Accept-Language: en-US
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; InfoPath.3; wbx 1.0.0)
Accept-Encoding: gzip, deflate
Cookie: JSESSIONID=[JSESSIONID]; _WL_AUTHCOOKIE_JSESSIONID=[COOKIE]; XXCPostPreservationData=; OAMAuthnHintCookie=1; SMSESSION=[SESSION]", which is more than the configured time (StuckThreadMaxTime) of "600" seconds. Stack trace:
java.lang.Thread.sleep(Native Method)
oracle.imaging.viewer.cache.manager.CacheManagerBean.locateObjectPageInCache(CacheManagerBean.java:248)

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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