OCS Check-ins Are Failing For QUW And ESI (Batchloader) With "License Expired" Exception (Doc ID 2681611.1)

Last updated on APRIL 11, 2024

Applies to:

Symptoms

On : 7.0.0 version, Content Server

OCS checkins are failing for QUW and ESI(Batchloader) with license expired exception.

 
content server logs for below Content servers shows the same exception:

http:/esi.qbe.com/content
http:/quw.qbe.com/content

Both Content Servers OCS versions are 7.5

ERROR
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Exception from Content Server logs:

stquwprdNode01: Thumbnailing support disabled. The current license has expired. Requested licensed feature 'Thumbnail' is denied. The current license has expired. Requested licensed feature 'Thumbnail' is denied. [ Details ]
An error has occurred. The stack trace below shows more information.

!$stquwprdNode01: !csIndexerThumbnailsDisabled!csCurrentLicenseExpired!csRequestedLicenseFeatureDenied,Thumbnail!csCurrentLicenseExpired!csRequestedLicenseFeatureDenied,Thumbnail
intradoc.common.ServiceException: !csCurrentLicenseExpired!csRequestedLicenseFeatureDenied,Thumbnail
at intradoc.server.Service.checkFeatureAgainstLicense(Unknown Source)
at intradoc.server.Service.checkFeatureAllowed(Unknown Source)
at intradoc.indexer.Indexer.init(Unknown Source)
at intradoc.server.IndexerMonitor.doIndexing(Unknown Source)
at intradoc.server.IndexerMonitor$4.run(Unknown Source)

stquwprdNode02: Event generated by user 'BL_PRD_USER' at host 'CIS'. The current license has expired. Requested licensed feature 'UnlimitedDocuments' is denied. [ Details ]
An error has occurred. The stack trace below shows more information.

!$stquwprdNode02: !csUserEventMessage,BL_PRD_USER,CIS!$!csCurrentLicenseExpired!csRequestedLicenseFeatureDenied,UnlimitedDocuments
intradoc.common.ServiceException: !csCurrentLicenseExpired!csRequestedLicenseFeatureDenied,UnlimitedDocuments
at intradoc.server.Service.checkFeatureAgainstLicense(Unknown Source)




STEPS
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The issue can be reproduced at will with the following steps:
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BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, checkins are failing with license expired

Changes

Cause

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