When a User Tries to "Complete" an Invoice within the WebCenter Content: Imaging AXF Task Viewer Errors "Please save the transaction in ERP system before completing the task" and "Got error trying to update task for user, ORABPEL-30036" Occur
(Doc ID 2682534.1)
Last updated on MAY 30, 2023
Applies to:
Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 and laterInformation in this document applies to any platform.
Symptoms
When a user is trying to "Complete" an Invoice within the WebCenter Content: Imaging AXF Task Viewer, an error message occurs:
Please save the transaction in ERP system before completing the task
This is only occurring in a production environment. It is working fine in lower environment, such as QA/UAT. It is believed that Production and Non Production environments are identical in configuration.
Error in log:
[2020-05-31T07:52:49.845-04:00] [IPM_server1] [TRACE] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '36' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <Username>] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] [SRC_CLASS: oracle.imaging.axf.servicemodules.bpel.workflow.AxfWorkflowServiceModule] [SRC_METHOD: updateTask] Getting workflow context...
[2020-05-31T07:52:49.958-04:00] [IPM_server1] [ERROR] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '36' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <Username>] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Got error trying to update task for user: <Username>, ORABPEL-30036[[
exception.code:30036
exception.type: ERROR
exception.severity: 2
exception.name: Invalid action on workflow task or user does not have privilege to perform this action.
exception.description: Action COMPLETE on task <TaskID> cannot be performed by <Username>.
exception.fix: Make sure that the action is valid with respect to the current state of the task or ensure that the user has privilege to perform this action on the workflow task.
[2020-05-31T07:52:49.960-04:00] [IPM_server1] [ERROR] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '36' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <Username>] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Unable to update the task for <TaskID>[[
oracle.imaging.axf.resources.AxfException: ORABPEL-30036
[2020-05-31T07:52:49.958-04:00] [IPM_server1] [ERROR] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '36' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <Username>] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Got error trying to update task for user: <Username>, ORABPEL-30036[[
exception.code:30036
exception.type: ERROR
exception.severity: 2
exception.name: Invalid action on workflow task or user does not have privilege to perform this action.
exception.description: Action COMPLETE on task <TaskID> cannot be performed by <Username>.
exception.fix: Make sure that the action is valid with respect to the current state of the task or ensure that the user has privilege to perform this action on the workflow task.
[2020-05-31T07:52:49.960-04:00] [IPM_server1] [ERROR] [] [oracle.imaging.axf] [tid: [ACTIVE].ExecuteThread: '36' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <Username>] [ecid: <ECID>] [APP: imaging] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Unable to update the task for <TaskID>[[
oracle.imaging.axf.resources.AxfException: ORABPEL-30036
Changes
New implementation.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |