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Getting Stuck Threads in Capture with Error "java.io.File.isDirectory" (Doc ID 2693062.1)

Last updated on NOVEMBER 28, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Enterprise Capture (WEC) is not processing emails, faxes or scanned documents. The documents are in the queue but not processing.

This error is noted in the log:

[STUCK] ExecuteThread: '54' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,021" seconds working on the request "Workmanager: default, Version: 0, Scheduled=false, Started=true, Started time: 1021470 ms", which is more than the configured time (StuckThreadMaxTime) of "1,000" seconds in "server-failure-trigger". Stack trace:
java.io.WinNTFileSystem.getBooleanAttributes(Native Method)
java.io.File.isDirectory(File.java:849)
oracle.odc.util.FileFolderList.listFiles(FileFolderList.java:98)
oracle.odc.util.FileFolderList.next(FileFolderList.java:78)
oracle.odc.importprocessor.folder.FolderSource.pollForWork(FolderSource.java:149)

Changes

None identified

Cause

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