Email Approvals Are Not Getting Processed In Our Request/approval Workflow (Doc ID 2693578.1)

Last updated on SEPTEMBER 24, 2023

Applies to:

Symptoms

On : 11.1.2.3.190922 version, Identity Self Service

ACTUAL BEHAVIOR
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Email approvals are not getting processed in our request/approval workflow

In our request and approval process, approvers send an email approval back to the SOA engine. These approvals are not getting processed since March 12, 11.30am ET.
We do not see any errors related to this in our logs, we see a DELIVERY_TO_GATEWAY_SUCCESS entry in the logs for received messages. An example is pasted below:

[2020-03-24T15:37:58.634-04:00] [soa_server4] [NOTIFICATION] [] [oracle.soa.services.notification] [tid: DaemonWorkThread: '1' of WorkManager: 'default'] [userId: ] [ecid: 0000N37ralR7e5n5SnDCic1UQ6c8000004,1:18855] [APP: soa-infra] [composite_instance_id: 4220142] [component_instance_id: 522255] [composite_name: CBPUsrPickedApproverProj] [component_name: ApprovalTask] HWFMailer: Received following status for the Notification sent from UMS :: [[
 Channel Message Id:0e0d2b550a9989584905bfe916fcf51f, Addressed to :EMAIL:NAME@COMPANY, Status Content :Outbound message delivery to remote gateway succeeded., Status Type :DELIVERY_TO_GATEWAY_SUCCESS, Received from Driver : Farm_icam_prd_oim/icam_prd_oim/soa_server4/usermessagingdriver-email:oracle_sdpmessagingdriver_email#Email-Driver, Received at :Tue Mar 24 15:37:56 EDT 2020
]]

EXPECTED BEHAVIOR
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Approvers should be able to send an email approval back to the SOA engine

Cause

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