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Oracle Identity Governance (OIG) 12c: After Upgrading the E-Business Suite (EBS) Database (DB) from 12c To 19c, All the Provisioning Operations from Oracle Identity Manager (OIM) to EBS Target System Fail (Doc ID 2701564.1)

Last updated on JUNE 10, 2024

Applies to:

Identity Manager Connector - Version and later
Oracle Database - Enterprise Edition - Version and later
Identity Manager - Version and later
Information in this document applies to any platform.


All the provisioning operations from OIM to EBS 12.2.7 target system fail after the EBS database is upgrade from to with error "Operation Information Not Available for __ACCOUNT__ and exception is {1} and exception is {1}" through the EBS connector with version

Sample error excerpt seen in OIM server diagnostic logs during a create user operation:

Though the provisioning operations fail with respect to EBS, the reconciliation from EBS to OIM works as expected.


The target EBS database was upgraded from to and then converted to PDB.


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