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Troubleshooting Email Import Processor Message, "Unable to connect to specified email account" for IMAP (Doc ID 2702084.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Purpose

Discusses the usual causes of the Email Import Processor Message, "Unable to connect to specified email account" for IMAP", and the steps to troubleshoot it.

NOTE: this article is only useful for cases involving the IMAP protocol.  When using other protocols, these steps may not be useful or valid.  For EWS configuration, review Document 2906894.2 - Using WebCenter Enterprise Capture with OAuth.

Troubleshooting Steps

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