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How to Fix Linux Image Conversion and Rendering Issues in Capture and Imaging (Doc ID 2702657.1)

Last updated on JANUARY 22, 2021

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Oracle WebCenter Content: Imaging - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Purpose

Discusses the symptoms, cause, troubleshooting steps, and solutions to the problem: How to Fix Linux Image Conversion and Rendering Issues in Capture and Imaging.

Error messages resolved:
Can be several different errors including:
Image export failed with Code 3
XOpenDisplay failed
Unable to fully render document
Failed image conversion and cannot be stored in cache at this time
A cache exception occurred
Transformation process returned error code 135
A failure occurred while encrypting the document.
Failed to launch CaptureOITExport
Error launching the external transformation process

Troubleshooting Steps

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