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Unable To Download Image From WebCenter Content: Imaging (Doc ID 2722020.1)

Last updated on NOVEMBER 28, 2023

Applies to:

Oracle WebCenter Content: Imaging - Version and later
Information in this document applies to any platform.


Users are unable to download a document from the Imaging Viewer and see the following error in the client:

Unable to add any document to the zip

The logs show the following error: No such file or directory
at Method)
at oracle.imaging.pagecache.FileCacheEntry.putContent(
at oracle.imaging.pagecache.AnnotCacheEntry.(
at oracle.imaging.pagecache.AnnotCacheLoader.load(
at oracle.ias.cache.CacheLoader.callLoad(
at oracle.ias.cache.CacheHandle.findObject(
at oracle.ias.cache.CacheHandle.locateObject(
at oracle.ias.cache.CacheAccess.get(
at oracle.imaging.pagecache.RenderPageCache.getDocumentAnnotationStrm(
at oracle.imaging.render.RenderAnnotSecurityLink.getDocumentUserAnnotationSet(
at oracle.imaging.render.RenderAnnotSecurityLink.processAndPassItOn(
at oracle.imaging.render.RenderManager.retrieve(
at oracle.imaging.document.RetrieveDocumentImpl.retrieveStoredDocument(
at oracle.imaging.document.DocumentServiceImpl.internalRetrieveStoredDocument(
at oracle.imaging.document.DocumentServiceImpl.retrieveVersion(
at oracle.imaging.ui.document.DownloadDocument$


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