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Unable To Download Image From WebCenter Content: Imaging (Doc ID 2722020.1)

Last updated on OCTOBER 26, 2020

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Users are unable to download a document from the Imaging Viewer and see the following error in the client:

Unable to add any document to the zip

The logs show the following error:

java.io.IOException: No such file or directory
at java.io.UnixFileSystem.createFileExclusively(Native Method)
at java.io.File.createTempFile(File.java:2001)
at oracle.imaging.pagecache.FileCacheEntry.putContent(FileCacheEntry.java:83)
at oracle.imaging.pagecache.AnnotCacheEntry.(AnnotCacheEntry.java:20)
at oracle.imaging.pagecache.AnnotCacheLoader.load(AnnotCacheLoader.java:76)
at oracle.ias.cache.CacheLoader.callLoad(CacheLoader.java:60)
at oracle.ias.cache.CacheHandle.findObject(CacheHandle.java:1534)
at oracle.ias.cache.CacheHandle.locateObject(CacheHandle.java:1120)
at oracle.ias.cache.CacheAccess.get(CacheAccess.java:877)
at oracle.imaging.pagecache.RenderPageCache.getDocumentAnnotationStrm(RenderPageCache.java:786)
at oracle.imaging.render.RenderAnnotSecurityLink.getDocumentUserAnnotationSet(RenderAnnotSecurityLink.java:312)
at oracle.imaging.render.RenderAnnotSecurityLink.processAndPassItOn(RenderAnnotSecurityLink.java:91)
at oracle.imaging.render.RenderManager.retrieve(RenderManager.java:275)
at oracle.imaging.document.RetrieveDocumentImpl.retrieveStoredDocument(RetrieveDocumentImpl.java:55)
at oracle.imaging.document.DocumentServiceImpl.internalRetrieveStoredDocument(DocumentServiceImpl.java:1626)
at oracle.imaging.document.DocumentServiceImpl.retrieveVersion(DocumentServiceImpl.java:791)
at oracle.imaging.ui.document.DownloadDocument$2.run(DownloadDocument.java:661)

Cause

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In this Document
Symptoms
Cause
Solution


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