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When Provisioning Users/Accounts from OIM to ServiceNow, User Names are Quietly Stripped of any Special Characters (Doc ID 2726187.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Identity Manager Connector - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

Provisioning users from OIM to ServiceNow (or any REST-based target).  Users with names containing special characters are altered to remove those characters before they are inserted in ServiceNow.  

For example:

Original first name:  Bjørn-One

In ServiceNow, first name:   Bj<?>rn-One or Bjorn-One

This affects a wide range of characters with tildes, apostrophes, and other locale-specific or language specific characters.

 

Changes

None 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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