When Provisioning Users/Accounts from OIM to ServiceNow, User Names are Quietly Stripped of any Special Characters
(Doc ID 2726187.1)
Last updated on NOVEMBER 23, 2020
Applies to:Identity Manager Connector - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
Provisioning users from OIM to ServiceNow (or any REST-based target). Users with names containing special characters are altered to remove those characters before they are inserted in ServiceNow.
Original first name: Bjørn-One
In ServiceNow, first name: Bj<?>rn-One or Bjorn-One
This affects a wide range of characters with tildes, apostrophes, and other locale-specific or language specific characters.
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