When Provisioning Users/Accounts from OIM to ServiceNow 11.1.1.5, User Names are Stripped of any Special Characters
(Doc ID 2726187.1)
Last updated on FEBRUARY 08, 2023
Applies to:
Identity Manager Connector - Version 11.1.1.5.0 and laterInformation in this document applies to any platform.
Symptoms
Provisioning users from Oracle Identity Manager (OIM) 11.1.2.3 to ServiceNow 11.1.1.5 (or any REST-based target). Users with names containing special characters are altered to remove those characters before they are inserted in ServiceNow.
For example:
Original first name: Bjørn-One
In ServiceNow, first name: Bj<?>rn-One or Bjorn-One
This affects a wide range of characters with tildes, apostrophes, and other locale-specific or language specific characters.
Changes
None
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |